Private access only. No guest users and no public chat rooms. Security Centre  •  Australian support
How it works

Private rooms with controlled access and an ordinary appearance.

Service Assistant combines member-only access, protected invitations, optional room codes and discreet presentation themes in one browser-based service.

Choose a membership View the workflow
No guest accessEvery participant has an account
Protected invitationsAccess is connected to the correct room
Optional room codeExtra protection can be enabled
Discreet themesOrdinary service-style presentation
01 — Create

Set up a room around the conversation you need.

The room creator chooses the room name, participants, invitation presentation and additional security options. Rooms are private and are not listed publicly.

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Select a display themeChoose a presentation such as car repair, property service or appointment support.
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Choose room protectionUse member login and invitation access, with an optional additional room code.
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Manage participantsInvite only the registered members who need access.
Create a private room
Private discussion
Car repair enquiry
AutoCare has replied to your enquiry
Enabled
Create room
02 — Invite

Send an invitation that fits the selected theme.

The invitation does not need to announce that it leads to a private chat. Its heading and supporting copy can resemble a normal response from the type of service selected by the room creator.

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Ordinary notification wordingFor example, “The repair company has replied to your enquiry.”
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Sign-in before entryThe recipient must log in with an active member account.
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Room-specific validationThe invitation connects the logged-in member to the intended room.
New service message
AUTOMATED NOTIFICATION

AutoCare has replied to your enquiry

A new response is available regarding your recent service request. Please sign in to view it securely.

View secure response
This invitation can only be used by an authorised registered member.
03 — Access

Require every participant to prove their access.

The chat room never accepts anonymous visitors. The standard process combines a member login and invitation access. A separate room code can be added by the room creator.

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Active member loginEach participant uses an individual membership account.
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Invitation validationThe invitation must be valid and associated with an accessible room.
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Optional room passcodeAn extra code can be requested after login and invitation validation.
Secure member access
1. Member loginActive membership required
2. Invitation accessValidates the room invitation
3. Room codeOptional additional protection
Continue securely
04 — Converse

Use a familiar interface without advertising the room’s purpose.

Inside the room, headings, navigation labels and example responses can continue the chosen theme. The discreet appearance supports privacy, while the actual access controls provide security.

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Responsive browser accessDesigned for desktop, tablet and mobile browser use.
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Theme-consistent interfaceRoom labels and page presentation remain ordinary and credible.
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Clear exit controlsMembers can leave the room and end their active session.
serviceassistant.com.au/customer-message
Service request #1842Secure
We can continue with the next step at the agreed time.
Confirmed. I will be available then.
Thank you. We will send another update here.
Type your reply…
Security centre

The service is only one part of safe access.

Members also need practical guidance about browsers, devices, internet connections and account habits.

Visit the Online Safety Guide
Private browsingUnderstand what private and incognito windows do. Online safetySafer accounts, devices and internet connections. Privacy and securityHow Service Assistant manages access and information. Common questionsRead answers about rooms, access and memberships.
Common questions

How Service Assistant works

Can a guest enter a chat room without a membership?

No. Every participant must have a registered account and an active membership. Guest access is not offered.

Does a discreet theme replace account security?

No. The theme changes how the page and invitation appear. Actual access still depends on login and room validation.

Can the room creator require another security code?

Yes. A separate room code can be enabled in addition to member login and invitation access.

Can I learn more before joining?

Yes. Visit the Membership Plans, Privacy & Security and Frequently Asked Questions pages before registering.

View all frequently asked questions
Get started

Ready to create a private room?

Choose the membership option that matches how you plan to use Service Assistant.

View membership plans Member login